Modern kitchen with white cabinets, stainless steel stove and refrigerator, island with sink, pendant lights, hardwood floor, and a door leading to a staircase.

FAQs

Billing & Pricing

  • Deep Cleanings require a 25% non-refundable deposit to hold the date for cleaning and the balance is due upon completion.

    Maintenance cleanings are invoiced once your service is completed.

    You will receive an online Invoice for each of these services for your records.

  • We offer a certain amount of grace periods for recurring cleaning clients when it comes to emergency situations that cannot be controlled.

    Any cleaning that is cancelled within 48 hours will result in a 50% fee of the total cleaning charge.

    We are a small team and cancellations have a big impact on our business and planning.

  • Price is determined based on the size, condition, location, and add on services requested.

    First cleanings/deep cleanings will be a separate price and are estimated higher due to the intensity of the cleaning and detail compared to an on-going maintenance cleaning.

    Maintenance cleanings will be one price for the duration of our agreement together unless the condition of the home requires additional attention, or you’d like to add on services, which we will discuss with you before charging.

  • We consider large homes to be our speciality and have cleaned many homes of this size.

    The deep cleaning may be broken up into 2 days or more depending upon the condition of the home and our availability.

    We’ll create a custom plan that works best for you and for us with no problems.

  • Tipping is never mandatory, but always appreciated!

  • We invoice online, but also accept cash and check.

    Our online payments accepted are: paypal, bank draft, and major credit cards.

    All merchant and bank fees will be added to your total for the invoice.

  • We can add more rooms and services to your cleaning and provide a new total for your next cleaning. We just ask a few days notice to adjust our scheduling.

Cleaning Process

  • Trust is our priority, so we’ll ask you for the best way to enter during the initial walkthrough.

    Most of our clients prefer for us to clean while they’re not home so they’ll provide a physical key or an access code in order to get into the home.

    We even bring in packages and dry cleaning if it’s delivered.

  • Our goal is to take all of the cleaning off of your plate, but the courtesy of organizing clothing, toys, and other things that get in the way of cleaning surfaces ensures we can clean every surface.

    If we expect the cleaning to take longer due to any of these obstacles, then we will contact you to approve any additional cleaning.

  • Lots of clients work from home, which doesn’t affect our cleaning process at all. Just let us know if there’s an area that you need to work from or want cleaned in a certain order and we’ll be happy to accomodate.

  • We LOVE pets and children. It would be great if the team could meet your pets so that everyone is comfortable and so that have minimal impact on their comfort.

  • We bring all of our own equipment and cleaning supplies. Everything has been chosen to minimize any potential damage and chemical impact to your home, while enhancing sanitization.

  • Of course you can. We’ll always ensure that you have a cleaning team that you know and trust unless any of those team members need time off.

  • We do not clean any human or pet waste, chemical or medical waste, construction debris, excessively moldy surfaces, pest feces, or dangerous areas of the home.

  • We send 2, but if it’s a larger home requiring a deep clean or move out/move in service, then we may send 3-4.

  • Call us or e-mail us as within 24 hours of your cleaning and we’ll schedule to take care of it absolutely free of charge.

    If it’s not urgent, then we will make sure that we take care of it on the next cleaning as a top priority and share it with you.